New Kiosks in Royal Free Give Patients a Voice

We all like to think our hospital values its patients,

listens to their views and encourages their feedback. Great news then that the Royal

Free Hospital

has recently installed innovative feedback touch-screens, proving that it does

just that.

These new kiosks allow patients to rate the service they

received in several detailed categories, including; treatment by staff,

cleanliness of the hospital, clarity of information and staff knowledge.

 35 kiosks were installed this week across the hospital,

giving patients the opportunity to comment on their experience quickly and

effectively.

As Jenny Kenward, the patient experience manager stated

“Unlike other patient surveys, the kiosks provide ‘real time’ patient feedback.

This means patients provide feedback immediately after using our services

rather than responding to a survey months later.

“The kiosks will give us much more detailed information

about what matters to patients, as well as demographic information about our

patients such as gender and ethnicity. We will be able to respond more quickly

to what our patients tell us about our services and the hospital environment.”

 Good to hear our Hospital has its patients as the

priority, and rightly so. Let’s hope for even more improvement in the future.